WORK LIKE YOU OWN IT! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations

By:

Bryan Williams

Format:

Paperback / softback

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Description

This book is the result of a journey that began with my first day of work as a restaurant busboy. On my first day of work, my manager said to me, "Work in this restaurant like you own it!" My manager challenged me to go beyond the basic expectations of my job title and dare to work with pride, passion and professionalism. I quickly understood that despite the leaders' best efforts, at some point the line staff has to step up and work with a sense of ownership. All 20 chapters of this book will provide multiple perspectives on how to be the best service professional you can be. Each chapter ends with a powerful activity that is designed to help reinforce the key learning points. About the Author Dr. Bryan Williams is a service consultant, trainer, and author. His specialty areas include service excellence, employee engagement, and quality improvement. Learn more about Bryan and B.Williams Enterprise at www.bwenterprise.net .

Release date NZ

May 27th, 2011

Author

Bryan Williams

Audience

General (US: Trade)

Pages

108

Dimensions

152x229x7

ISBN-13

9780578083452

Product ID

19662229

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