Why Choose Jungle Express?
Award Winning Customer Service
Mighty Ape won the Excellence in Customer Service Delivery 2022 award
at the Westpac Auckland Business Awards for our Jungle Express entry.
The Fastest Way To Get Your Mighty Ape Order
We prioritise Jungle Express orders, and since we're not waiting on anyone else to pick them up they're on their way to you as quickly as possible.
You're Our Top Priority
Jungle Express orders get priority picking and fulfillment. In other words, our warehouse monkeys rush to grab your items off the shelves first to make sure they are packed up and ready to be delivered ASAP each day.
The Fast and the (Not) Furious
Jungle Express offers a same-day or overnight service, depending on when you place your order, 7 days a week. We've successfully delivered over 190,000 orders since late 2021.
Fast. Reliable. Local.
Without unnecessary trips to courier depots and sorting facilities, we can provide fast, reliable delivery to local addresses and extend our award-winning customer service to every step of the Mighty Ape shopping experience.
We're using smart technology to optimise cargo space and calculate efficient routes which means fewer vehicle miles driven on the road, by smaller format vehicles. Pre-arrival notifications and arrival windows ensure fewer failed deliveries.
Transparent and Traceable
Jungle Express uses AI and Machine Learning to provide accurate planned delivery times and live ETAs. No more wondering if you have time to pop out and run some errands - Jungle Express keeps you in the loop.
99.7% on-time delivery rate (October 2023)
4.9/5.0 average customer rating (October 2023)
Our Customers Love Jungle Express
Smart Technology for Tracking
We know you are excited to receive your order, so we're using new software to let you know exactly where your driver and goods are in real-time.
You'll receive a tracking link which opens to the live tracking screen and your delivery window.
When your delivery is assigned to a driver you can see what position in their queue of jobs your delivery is and get dynamic updates as jobs are completed.
Once your driver starts your delivery, the tracking link updates to give you your driver's live ETA.
You can watch your driver's moving location when they are on the way.
Informed Customer Service
Our Customer Service team can see where all our vehicles are in real-time, making it quicker and easier to answer any queries related to the status of your delivery.
Once your order has been delivered, you can instantly rate your delivery experience and give us feedback.
How Local is Local?
Mighty Ape is based in Auckland, but we are working with our freight partners to ensure we can offer our speedy Jungle Express service to major centres all across New Zealand.
Check if your postcode is supported:
We're excited to announce that our service now covers most Auckland suburbs, ensuring fast and dependable deliveries throughout the city.
We've been up and running in Wellington since early 2023, bringing our speedy and reliable deliveries right to your doorstep in the Windy City.
In late 2022, we made our way into Christchurch. Keep an eye out for further service enhancements in the upcoming months. 👀
Trouble with your Jungle Express delivery? We have a great team dedicated to our Jungle Express customers.
Drop us an email at firstname.lastname@example.org so we can help you out.
NicoleJungle Express Mandrill
KaylaJungle Express Mandrill 2IC
TobyJungle Express Monkey
LouisaHead of Logistics
DavidJungle XL Driver
LukeJungle XL Driver
ThomasJungle XL Driver
BenJungle XL Driver
KevinJungle XL Driver
SiobhanCustomer Service Monkey
AibeeCustomer Service Monkey
SamCustomer Service Monkey
RyanCustomer Service Monkey
Choosing Jungle Express
Wondering how you can use this cool new service?
Good things come in small packages
Jungle Express orders are currently delivered by a growing fleet of small passenger cars, so larger products are currently ineligible.
Dangerous Goods (e.g batteries, aerosols, and flammable liquids) are also excluded.
Check the Product Page
You'll see a note on the product page of eligible items telling you just how fast you can get it delivered with Jungle Express.
Tip: Enter your delivery address in the website header or in the Availability section on the product page to get accurate delivery estimates.
Upgrade to Jungle Express in the Checkout
Jungle Express is an optional delivery upgrade in the checkout. You will be presented this option if your order can be shipped in a smaller sized package and your delivery address is within the supported postcodes.
Jungle Express Reviews
Put Yourself in the Driver's Seat
Interested in driving with us?
To drive for Jungle Express, you'll be asked to provide documentation demonstrating you and your vehicle meet minimum requirements.
Currently looking for drivers for December.
- At least 18 years of age
- A valid, unrestricted drivers licence
- The right to work in New Zealand
- Current Vehicle Registration certificate
- Current Warrant of Fitness
- Appropriately insured
About the role
- Lots of shifts available
- Contract role - drivers are not employees
For more information and to register your interest, apply now.
Jungle Express has expanded into delivering large-format products using our new Jungle XL service.
Same great Jungle service
Jungle XL uses all the same smart technology as Jungle Express including SMS updates on when to expect your delivery and where you are in the queue.
Larger products direct to you
Jungle XL deliveries are completed using vans and trucks - and because they take a little longer for our drivers to complete safely, Jungle XL isn't a same-day service (...yet).