The Call Center Handbook

By:

Keith Dawson

Format:

Paperback / softback

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Description

This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.

Author Biography:

Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.

Release date NZ

March 30th, 2007

Author

Keith Dawson

Audience

Professional & Vocational

Pages

282

Dimensions

152x229x16

ISBN-13

9781578200191

Product ID

2783753

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