Call Center Savvy

How to Position Your Call Center for the Business Challenges of the 21st Century

By:

Keith Dawson

Format:

Paperback / softback

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Description

A call centre is the core of a business's customer relationship strategy. This text aims to help position and improve call centres for long-term success. It explores how the call centre works, how it fits into the bigger picture of business strategy, what the future holds, how new technologies will affect operations, how international expansion is changing things and what the role of the Internet could ultimately be.

Author Biography:

Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary .

Release date NZ

January 6th, 1999

Author

Keith Dawson

Audience

Professional & Vocational

Pages

208

Dimensions

152x229x11

ISBN-13

9781578200504

Product ID

2827418

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