Telecom Convergence, 2/e

How to Profit from the Convergence of Technologies, Services, and Companies

By:

Steven Shepard

Format:

Paperback / softback

Series:

Crash Course

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Description

This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.

Author Biography:

Steven Shepard (Williston, VT) is a professional writer and educator specializing in international telecommunications. He has written and taught technical courses on a broad range of topics around the globe. He is the author of several books, including Telecommunications Convergence and Optical Networking Demystified.

Release date NZ

February 19th, 2002

Author

Steven Shepard

Audience

Professional & Vocational

Edition

2nd Revised edition

Illustrations

120 Illustrations, unspecified

Pages

400

Series

Crash Course

Dimensions

150x226x28

ISBN-13

9780071387859

Product ID

12150856

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