Mark G. Ehrhart is Associate Professor at the Department of Psychology at San Diego State University. His research interests include organizational climate and culture, organizational citizenship behavior, leadership, and work stress, and the application of these topics across levels of analysis and in service and health/mental health settings. He has over 30 journal articles and book chapters on these topics, including in such journals as the Journal of Applied Psychology, Academy of Management Journal, Personnel Psychology, and the Journal of Management. He is on the editorial board for the Journal of Applied Psychology, and is a member of the Society for Industrial and Organizational Psychology (SIOP) and the Academy of Management. Benjamin Schneider is Senior Research Fellow at CEB and Professor Emeritus, University of Maryland. Ben’s interests concern organizational climate and culture, employee engagement, service quality, staffing issues, and the role of manager personality in organizational life. Ben has been awarded SHRM’s Michael R. Losey Award, SIOP’s Scientific Contributions Award, the Academy of Management’s HR Division Career Contributions Award, and the Academy of Management’s OB Division Lifetime Achievement Award. William H. Macey is Managing Director, Global Research Office at CEB and has more than 35 years of experience consulting with organizations to design and implement survey research programs. He served as an advisor to the Mayflower Group from 1992 to 2010 and is the co-author of several recent publications on employee engagement. He is a Fellow of the Society for Industrial and Organizational Psychology, the American Psychological Association, and the Association for Psychological Science, and is a SIOP past president.