Our Briefcase Books series has proven to be one of McGraw-Hill's most successful series, with 15 titles currently or soon to be in print and tens of thousands of copies sold. In addition, the books habe been well received internationally. Rights have also been sold for seven languages: Chinese (both forms), Dutch, German, Korean, Spanish, and Portuguese. Interviewing is a skill that managers need to and can master to get the best information from people they work with, for hiring new employees, and to gather information from customers. This book will provide managers with a comprehensive review of the whys and the hows of effective interviewing. Interviewing Techniques for Managers will explain why interviewing can be a valuable information gathering technique. It will also examine specific approaches to interviewing in different situations, such as in hiring situations (eliciting the information you really need to make the best hiring decision), interacting with employees to learn more about problems on the job, and how to learn from customers what they expect and how to better meet their needs. Briefcase Books are always rich in practical techniques and examples. This book will help readers Plan an interview effectively, including environment, questions, and level of formality or informality; Determine the best questions to ask to find out needed information; Better understand interview behaviors; Create an atmosphere to get candid answers to questions; Understand the legal issues in interviewing; Make good use of nonverbal language; Handle difficult interviews; The series will also continue its user-friendly, sidebar-rich format, which is designed to be easily read and digested for managers at all levels of the organizational hierarchy. Books in the series feature short, informally written chapters, bulleted lists, self-examinations, and seven types of sidebars, and chapter-ending checklists of important points.

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