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Hospitality Operations by Peter Jones
Hospitality Operations by Peter Jones
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Hospitality Operations

A Systems Approach
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Description

This core introductory textbook examines hospitality "systems" - the technology and processes that enable goods and services to be delivered to the customer. Systems theory is all about applying a consistent set of ideas and concepts for the analysis of real world situations and problems. This structure facilitates making comparisons, understanding relationships and diagnosing how things really work and therefore allows students to analyse hospitality operations.

Author Biography:

Peter Jones is a Reader at the University of Surrey. Andrew Lockwood is Senior Lecturer at the University of Surrey. Stephen Ball is Principal Lecturer at Sheffield Hallam University Professor David Kirk is Dean at Queen Margaret College, Edinburgh.
Release date NZ
March 13th, 2003
Audience
  • Tertiary Education (US: College)
Edition
New edition
Pages
224
Dimensions
167x243x15
ISBN-13
9780826448262
Product ID
6196535

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