Accounts, Excuses, and Apologies, Third Edition

Image Repair Theory Extended

By:

William L Benoit

Format:

Hardback

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Description

In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. Accounts, Excuses, and Apologies describes the image-repair strategies that may be used to help defuse these threats. The Third Edition of this classic book builds on theories for rehabilitating a damaged reputation by adding two new forms of denial: straw denial (appearing to deny an accusation by sidestepping it) and deflecting attention (trying to get the audience to focus on something other than the accusations against you). Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). The book’s case studies include current instances of reputation repair, including Vladimir Putin on Ukraine and President Joe Biden on Afghanistan; Southwest Airlines on flight cancellations; Kobe Bryant on accusations of rape; and Donald Trump on the January 6 hearings.

Release date NZ

January 1st, 2024

Author

William L Benoit

Pages

180

Audience

General (US: Trade)

Illustrations

Total Illustrations: 7

Dimensions

152x229x25

ISBN-13

9781438496078

Product ID

38437282

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