This work explores the breadth and scope of accommodation management in hotels beyond the narrower confines of "traditional" approaches. It does so by placing accommodation within the wider strategic context of hotel management. Accommodation is not simply about meeting and greeting people, checking them in, cleaning their rooms and repairing the plumbing. Accommodation is managing of what hotels "do". The book consists of a selection of articles contributed by subject experts from leading hotel schools around Europe. The book covers many aspects within this field: from the supply and marketing of hotel accommodation; through front office and housekeeping management to current trends in hotel design; and yield management or entertainment in hotels.
Table of Contents
Part 1: The context of provision; the supply of accommodation; hotel grading schemes; Marketing Hotel Accommodation 5. Accommodation Strategy and Accommodation Stock in the Hotel Industry 6. Accommodation Development: A Public Sector Perspective 7. Accommodation, Hotels and the Legal Framework Part Two: Key Performance Areast 8. Front Office Management 9. Housekeeping Management in the Contemporary Hotel Industry 10. Hotel Enginnering and Maintenance 11. Conference and Convention Management 12. Facilities Management and Design Part Three: Issues in Hotel Accommodation 13. Current Trends in Hotel Design 14. HRM in Hotel Accommodation Services15. Yield Management in Hotels 16. Hotel Valuation Techniques 17. Hotels and Entertainment