Talk, listen, support and understand better. Develop a hands-on understanding of how counselling works and how it can help people, viewing the subject from both a client's and a trainee counsellor's perspective. Learn how to listen more attentively and be a better communicator, be more empathetic with a heightened perception of others, and improve your relationships with both those around you and yourself. Providing expert insights, real-life case studies and useful skills, this Practical Guide offers an invaluable guide to anyone interested in learning more about counselling. AUTHOR: Dr Alistair Ross is a BACP accredited counsellor and supervisor, Chair of the BACP's Professional Ethics and Quality Standards Committee, and a director of studies in Psychodynamic Studies and Psychology at the University of Oxford. Since 2002 he has also led the MA in Psychodynamic Counselling at the University of Birmingham.