Phyllis Weiss Haserot is a passionate champion for improving relations among the generations in the workplace and works hands-on to help organizations solve sensitive intergenerational challenges that can hinder client relationships, productivity, knowledge transfer and succession planning, and business development results. She is President of Practice Development Counsel, a business development and organizational effectiveness consulting firm she founded over 30 years ago and founder of Cross-Generational Conversation Day. Through on-site and off-site program facilitation and keynotes, webcasts, blogging, *Cross-Generational Conversation* forums and monthly newsletters, Phyllis has established a reputation as a “go-to” person on workplace intergenerational issues, dubbed the “Cross-Generational Voice.” A trailblazer in marketing/business development for law firms, her initial career was as an urban planner. In addition to working with private sector clients, Phyllis works with administrators of universities to address their staff and faculty intergenerational challenges and with students to give them perspective and tools for thriving in a perplexing and competitive work world. Phyllis is the author of two existing books on marketing for law firms – best selling The Rainmaking Machine and The Marketer’s Handbook Of Tips & Checklists. She is a columnist on intergenerational challenges at work for Forbes.com, Next Avenue, Thomson Reuters’ Legal Executive Institute blog and AccountingWEB. She has been interviewed and quoted widely in the professional and business media, and appeared on podcasts, radio and cable TV and is the founder and manager of the Cross-Generational Conversation group on LinkedIn. Additionally, Phyllis serves as Chair of The Leadership Connection, Board Vice President of Manhattan Musical Theatre Lab and Entrepreneur Mentor and multi-generational issues thought leader for Law Without Walls. Phyllis co-founded the Legal Marketing Association New York Metro chapter, is a leader in the President's Council of Cornell Women and a member of Cornell University Council. Outside of work she is passionate about musical theater, baseball, meeting new people and participating in improv. Phyllis currently resides in Manhattan.