"Watch out, Goliath. Jon Yates has a slingshot and he's teaching us how to use it." --Amy Dickinson, New York Times bestselling author and America's favorite advice columnist "Jon Yates gives consumers a great primer on how to solve their own customer service problems." --Angie Hicks, Founder of "Angie's List" Jon Yates, the Chicago Tribune's popular "Problem Solver," offers eminently practical, money-saving advice on how to become your own consumer advocate. What's Your Problem? is a godsend for anyone who has ever had to take on the bureaucracy--from getting through to the cable company to dealing with identity theft to fighting the unfriendly skies. The first book of its kind--a combination of illuminating true stories and essential advice for cutting through the red tape put up by local governments, health insurance companies, and heartless corporations--What's Your Problem? is an indispensable handbook that can alleviate your frustrations once and for all and help you get the results you need fast!