Targeted at Library and Information Science (LIS) professionals, this book concentrates on usability evaluation methods used to design usable and user-centered library websites. Aimed at the practitioner, it is a practical guide to methods that are used to gather information from potential users that shape the design of the website based on an interactive design process. From planning the study to writing the report, this book guides the reader through the process of usability evaluation using examples from the author's experience with usability evaluation of library interfaces. It describes usability techniques, procedures, report writing, and design changes that lead to a user-centered interface.

Author Biography

Dr Carole A. George is a Human Factors Researcher with the Carnegie Mellon University Libraries. With an emphasis on improving users' access to information, Ms. George's work focuses on usability studies of library websites and evaluation studies of library services. Her research interests and efforts have been directed towards user-centered interface design and information behaviour studies.