In this book leading experts from all over the world, including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyze and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, education and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is a useful resource for the total quality management journey. It should be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors. This book should be of interest to quality practitioners and senior managers in all organizations.