Jeffrey K. Liker is Professor of Industrial and Operations Engineering, University of Michigan and president of Liker Lean Advisors, LLC, a collection of top-notch lean advisors. He is one of the foremost authorities on Toyota and is the author of the multiple international best-sellers, including the now classic The Toyota Way. His articles and books have won eleven Shingo Prizes, and his work has appeared in The Harvard Business Review, Sloan Management Review, and other leading publications. Liker lives in Ann Arbor, Michigan with his wife and children.   Karyn Ross is a lean consultant and executive coach focused on driving sustainable business culture change in service organizations. She has worked with Paychex, PrimePay, Zurich Insurance, Liberty Mutual Insurance and other organizations to develop a culture of problem solving and improved business practices. A regular contributor to the Lean Leadership Ways Industry Week Blog, she has also written for The Lean Management Journal and Industrial Engineer Magazine. Ross resides in Naperville, Illinois.