The Only Thing That Matters

Bringing the Power of the Customer into Your Business

By:

Karl Albrecht

Format:

Paperback / softback

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Description

This guide challenges businesses to incorporate a new commitment to the customer, and change the very core of the business culture. Drawing on his years of experience and observation, Karl Albrecht details a carefully-crafted plan that has made a world of difference at numerous companies, including Marriott, Volkswagen and State Street Bank. He shows companies how to use this plan to stay at the top and stay there. Other titles by Karl Albrecht includes "Service America", "At America's Service" and "Service Within: Solving the Middle Management Leadership Crisis".

Author Biography:

Karl Albrecht is the pint-size, curly-haired creative visionary behind the quirky and inspirational lifestyle brand Mr. Kate. In 2009, Albrecht founded the company with the goal of inspiring others to discover their own unique sense of style and has since grown the brand to a global audience of millions of dedicated viewers and consumers.

Release date NZ

May 26th, 1993

Author

Karl Albrecht

Audiences

Professional & Vocational
Tertiary Education (US: College)

Illustrations

15 line drawings, index

Pages

256

Dimensions

133x203x13

ISBN-13

9780887306396

Product ID

13975684

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