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Mediator's Handbook

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Mediator's Handbook

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The Mediator's Handbook by Jennifer E. Beer
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Description

Provides a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised, this new, expanded edition provides a clear overview of mediation and conflict; a large 'Toolbox' section that details the skills and approaches used by professional mediators; and a final section that looks at informal mediation. A valuable resource for all working in corporations, government agencies, community organisations and schools.

Table of Contents

Poverty, illbeing and wellbeing; The development environment; Stakeholders in community development; The principles of community development; The features and outcome of community development; The community as main actor in community development; The place and role of community development workers; Community development workers and their organisations; Participatory decision-making, problem-solving and management; Communication skills; Group facilitation and leadership development; Conflict resolution, mediation and negotiation; Mobilisation and motivation; Operational writing; Meetings; Public speaking; Contact-making; Participatory research methodology; The start of a project; Planning and implementation; Evaluation and control; The training dialogue; Planning and presenting a training workshop.

Author Biography

Jennifer E Beer is the author of the original Mediator's Handbook and helped develop Friends Conflict Resolution Programs' well-known mediation training course. She is the founder of JB Intercultural Consulting. Eileen Stief created FCRP's mediation program and training course 20 years ago. She is now a partner in PennACCORD Associates, a firm specialising in dispute resolution and conflict management. She is co-author of FCRP's School Mediation Trainer's Manual. Friends Conflict Resolution Programs is a program of the Philadelphia Yearly Meeting of the Religious Society of Friends (Quakers) and is one of the longest-running mediation programs in the United States.
Release date NZ
August 13th, 1997
Country of Publication
United States
Edition
3rd Revised edition
Illustrations
illus
Imprint
New Society Publishers
Pages
176
Dimensions
215x280x11
ISBN-13
9780865713598
Product ID
1835601

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