Provides a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised, this new, expanded edition provides a clear overview of mediation and conflict; a large 'Toolbox' section that details the skills and approaches used by professional mediators; and a final section that looks at informal mediation. A valuable resource for all working in corporations, government agencies, community organisations and schools.

Table of Contents

Poverty, illbeing and wellbeing; The development environment; Stakeholders in community development; The principles of community development; The features and outcome of community development; The community as main actor in community development; The place and role of community development workers; Community development workers and their organisations; Participatory decision-making, problem-solving and management; Communication skills; Group facilitation and leadership development; Conflict resolution, mediation and negotiation; Mobilisation and motivation; Operational writing; Meetings; Public speaking; Contact-making; Participatory research methodology; The start of a project; Planning and implementation; Evaluation and control; The training dialogue; Planning and presenting a training workshop.

Author Biography

Jennifer E Beer is the author of the original Mediator's Handbook and helped develop Friends Conflict Resolution Programs' well-known mediation training course. She is the founder of JB Intercultural Consulting. Eileen Stief created FCRP's mediation program and training course 20 years ago. She is now a partner in PennACCORD Associates, a firm specialising in dispute resolution and conflict management. She is co-author of FCRP's School Mediation Trainer's Manual. Friends Conflict Resolution Programs is a program of the Philadelphia Yearly Meeting of the Religious Society of Friends (Quakers) and is one of the longest-running mediation programs in the United States.