The Master, A Service Designer's Handbook Volume III Image close
The Master, A Service Designer's Handbook Volume III by Steven J Slater
The Master, A Service Designer's Handbook Volume III by Steven J Slater
Show Hide Adult Content
The Master, A Service Designer's Handbook Volume III close

Art & Photography Books:

Home  
Books  
Arts & Photography  
Commercial Art & Design  
Individual designers

The Master, A Service Designer's Handbook Volume III

A Service Designer's Handbook
Click to share your rating 0 ratings (0.0/5.0 average) Thanks for your vote!

By:

Format:

Paperback / softback
$81.00
Available from supplier

The item is brand new and in-stock with one of our preferred suppliers. The item will ship from a Mighty Ape warehouse within the timeframe shown.

Usually ships in 3-4 weeks
0 in Trolley
Free Delivery with Primate
Join Now

Free 14 day free trial, cancel anytime.

Buy Now, Pay Later with:

Afterpay is available on orders $100 to $2000 Learn more

6 weekly interest-free payments of $13.50 with Laybuy Learn more

Availability

Delivering to:

Estimated arrival:

  • Around 18-28 June using International Courier

Explore more Service Designer's Handbook

See all products in this series

Service Designer's Handbook - The Apprentice by Naomi Lantzman
$56.00
Service Designer's Handbook - The Apprentice
by Naomi Lantzman ~ Paperback / softback
Available - Usually ships in 3-4 weeks
Service Designer's Handbook - The Master by Naomi Lantzman
$98.00
Service Designer's Handbook - The Master
by Naomi Lantzman ~ Paperback / softback
Available - Usually ships in 3-4 weeks
Service Designer's Handbook - The Journeyman by Naomi Lantzman
$79.00
Service Designer's Handbook - The Journeyman
by Naomi Lantzman ~ Paperback / softback
Available - Usually ships in 3-4 weeks

Description

The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas, demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping, managing customer feedback, diagnosing services, measuring user experiences, and recovering failed service experiences.

Author Biography:

Steven, a master service designer, has spent his career developing and improving Lines of Service (LOS) across almost every services industry. He and his business partner are co-founders of the International Service Design Institute. Naomi Lantzman has spent her career developing college and university courses around digital arts. She and her husband Jared have also founded and operate Signify Studio, a long-running, Tampa, Fl, -based boutique graphic and web design company whose focus is non-profit donor strategies.
Release date NZ
February 18th, 2021
Audience
  • General (US: Trade)
Pages
136
Dimensions
216x279x9
ISBN-13
9781087951997
Product ID
34709333

Customer reviews

Nobody has reviewed this product yet. You could be the first!

Write a Review

Marketplace listings

There are no Marketplace listings available for this product currently.
Already own it? Create a free listing and pay just 9% commission when it sells!

Sell Yours Here

Explore more by Steven J Slater

See all books by this author

Be Relevant! How Brands Rise to the Top by Steven J Slater
$35.00
Be Relevant! How Brands Rise to the Top
by Steven J Slater ~ Paperback / softback
Available - Usually ships in 3-4 weeks
Service Design Models, Tools & Templates by Steven J Slater
$80.00
Service Design Models, Tools & Templates
by Steven J Slater ~ Paperback / softback
Available - Usually ships in 3-4 weeks
Service Design Models, Tools and Templates by Steven J Slater
$160.00
Service Design Models, Tools and Templates
by Steven J Slater ~ Paperback / softback
Available - Usually ships in 3-4 weeks

Recommended for you

Recommended from your browsing history

Help & options

Filed under...

Books >
Arts & Photography >
Commercial Art & Design >
Individual designers
Books >
Arts & Photography >
Commercial Art & Design >
Product design
Books >
Business & Economics
Books >
Business & Economics >
Business & Management
Books >
Business & Economics >
Business & Management >
Business strategy
Books >
Business & Economics >
Business & Management >
Business competition
Books >
Business & Economics >
Business & Management >
Ownership & Organisation
Books >
Business & Economics >
Business & Management >
Sales & Marketing >
Market research