The Joy of Conflict Resolution

Transforming Victims, Villains and Heroes in the Workplace and at Home

By:

Gary Harper

Format:

Paperback / softback

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Description

The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. This book helps readers to understand conflict and why it arises through the lens of the 'drama triangle' of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humour to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.

Author Biography:

Gary Harper is a respected trainer in the field of conflict resolution. With thirteen years experience as a facilitator and mediator, he has worked with thousands of people in a variety of different organizations, as well as presenting regularly at conferences. He teaches at the Justice Institute in Vancouver, and lives in Burnaby, BC.

Release date NZ

May 20th, 2004

Author

Gary Harper

Audience

General (US: Trade)

Pages

208

Dimensions

152x229x13

ISBN-13

9780865715158

Product ID

1856737

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