In church, one of the key components to increasing and retaining your members is an effective Guest Services ministry. Learn how to help your guests become members in The Heartbeat of a Greeter: A Guide to the Guest Services Ministry. Ann Campbell draws on her many years of experience as the Guest Services Ministry Director of New Life Tabernacle UPC, which has a membership of over 1,500. Practical tools in the areas of greeting, hosting receptions for visitors, record keeping, follow up, and Bible study are just a few topics discussed. Learn of some common mistakes and gain insight on how to build or improve your ministry. In the end, readers will be inspired to go beyond the norm of retention, while obtaining a lifestyle of passionate evangelism.