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The Customer Service Revolution by Bryan Horn
The Customer Service Revolution by Bryan Horn
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The Customer Service Revolution

8 Principles That Will Change the Way Companies Think About the Customer Experience and the Employees Who Work for Them
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Description

The way we do business has changed. Customers are no longer driven by products and services alone. They are experience driven customers who seek meaningful and genuine interactions with the companies they do business with. Many companies have adapted a "too big to fail" mindset and have implemented policies that favor themselves instead of the customers who keep them in business. Employees are treated as money-making machines instead of valued teammates. This has to change. The Customer Service Revolution is packed full of innovating and inspiring stories, and is changing the way companies think about their customers and the employees who make it all happen.
Release date NZ
February 21st, 2020
Author
Audience
  • General (US: Trade)
Pages
176
Dimensions
152x229x10
ISBN-13
9781728347561
Product ID
33218731

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