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The Customer-Driven Company by R. C. Whiteley
The Customer-Driven Company by R. C. Whiteley
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The Customer-Driven Company

Moving from Talk to Action
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Paperback / softback
$81.00
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  • Around 2-12 July using International Courier

Description

Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service..

Author Biography:

Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.
Release date NZ
April 21st, 1993
Audiences
  • Postgraduate, Research & Scholarly
  • Professional & Vocational
  • Undergraduate
Country of Publication
United States
Imprint
Perseus Books
Pages
320
Publisher
INGRAM PUBLISHER SERVICES US
Dimensions
153x227x18
ISBN-13
9780201608137
Product ID
2581964

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Business strategy
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Customer services