MARY MITCHELL, the author of The Complete Idiot's Guide(r) to Business Etiquette; Dear Ms. Demeanor; The Young Person s Etiquette Guide; and The First Five Minutes: How to Make a Great First Impression in Any Business Situation, is the founder of Uncommon Courtesies, a consulting firm that helps corporations and individuals hone their personal interaction skills. She is also president of The Mitchell Organization, a training and consulting company. Her column, Dear Ms. Demeanor, is nationally syndicated. She lives in Philadelphia."