Ken Blanchard is chairman of The Ken Blanchard Companies, a full-service management consulting and training company in the areas of empowerment, leadership, teamwork, performance management, customer service, quality management, ethics, and visioning. One of the most sought-after speakers to management groups, he is coauthor of 15 books, including The One Minute Manager, many of which have been international bestsellers. John P. Carlos is a management consultant, trainer, and motivational speaker. He heads his own consulting group and is a consulting partner with The Ken Blanchard Companies. For ten years he was the director of training for Circle K, a retail food company with more than 5,000 outlets worldwide. Alan Randolph is an internationally known management educator and consultant and accomplished author. His clients have included many of the Fortune 100 companies, as well as a number of smaller entrepreneurial companies. He is the author or coauthor of 6 books and is a consulting partner with The Ken Blanchard Companies.