PETER HARTLEY is Professor of Education Development at the University of Bradford where he runs the educational development team. Formerly Professor of Communication at Sheffield Hallam University, he has a longstanding interest in interpersonal communication and student groups, both in terms of theory and the development of practical support and resources. He has devised and produced innovative multimedia to enhance students skills and was one of the team who planned and developed the award-winning 'Making Groupwork Work' online resource, working with colleagues from the LearnHigher Centre for Excellence (CETL). MARK DAWSON is Student Development Co-ordinator with the Learner Development Unit at the University of Bradford. After studying Geography and Earth Science at the University of Edinburgh, he worked at Leeds Metropolitan University with responsibility for managing the student experience, from pre-entry out-reach to final year graduation, co-ordinating activities designed to engage and develop students at all levels of study. He is an experienced facilitator and has supported students with a wide range of personal and academic-related issues.