Stop Harming Customers

A Compliance Manifesto

By:

David Silverman

Format:

Paperback / softback

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Description

Since the year 2000, banks have been fined almost a third of a trillion dollars. Yet, every year billions more are imposed. Why? This book explains why banks break the law (it's not just the money), explains the challenges facing Compliance functions, considers that the majority of financiers don't want to do wrong, and puts forth a proposal to stop banks from harming customers. The lessons in this book are applicable to any business where profit motives can conflict with customer benefit–in short, every business. (And if you're interested in cryptocurrency, this book's for you too!)

Author Biography:

David Silverman has been an executive at banks including JPMorgan Chase, Wells Fargo, Citi, Morgan Stanley, and CIBC. He has seen firsthand how the largest financial institutions operate and worked with thousands of other Compliance officers who daily toil to protect customers. David has a BA in mathematics and computer science from Drew University and is working towards a masters in computer science from the University of Illinois at Urbana Champaign. He is the author of Typo, The Last American Typesetter.

Release date NZ

January 3rd, 2024

Author

David Silverman

Pages

216

Audiences

General (US: Trade)
Professional & Vocational

ISBN-13

9781637425398

Product ID

38437199

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