This textbook on communication is directly relevant to a multiplicity of research areas and professions. This revised edition has been expanded to include further research as well as a new chapter on negotiating. Key examples and summaries have been augmented to help contextualize the theory of skilled interpersonal communication in terms of its practical applications.
Table of Contents
List of Figures. Preface. Introduction: The Importance of Interpersonal Skills. Interpersonal Communication: A Skill-based Model. Nonverbal Communication. Rewarding and Reinforcing. Questioning. Reflecting. Listening. Explaining. Self-disclosure. Set Induction and Closure. Assertiveness. Influence and Persuasion. Negotiating. Groups and Group Interaction. Concluding Comments. Bibliography. Name Index. Subject Index.
Owen Hargie and David Dickson are both based at the School of Communication, University of Ulster.