Andrew Smart is CEO and Founder of Manigent, a strategy execution and risk management consulting firm and StratexSystems, a software company which develops an integrated strategy and risk management solution, StratexPoint. He has worked in the field of enterprise performance management and risk management for over 15 years, primarily in the financial services and other regulated industries. He holds an MBA from Henley Business School. James Creelman is an author, practitioner and advisor specializing in the Balanced Scorecard and enterprise performance management. He is the author of more than 20 book or major research reports, most recently More with Less: Maximizing value in the public sector and Creating a Balanced Scorecard for a Financial Services Organization. James has consulted to public and private sector organizations across the globe and regularly leads both public and in-house training events. He is presently heading the Knowledge and Research Center for Palladium, the world's leading strategy execution consulting and training firm.