Kirsty Williamson has focused her career almost entirely on research since 1996 when she obtained her PhD. For much of that time she was Director of the research group, Information and Telecommunications Needs Research (ITNR), a joint initiative of Monash University and Charles Sturt University in Australia. She has undertaken many research projects and has received many research grants from a range of different non-government and government organisations, including the principal funding body of Australian Universities, the Australian Research Council (ARC). Her research has been widely published. Graeme Johanson is Director of the Centre for Community Networking Research at Monash University. He has undertaken academic research for 45 years, and his research findings are widely published. He has supervised many research projects, mainly about the evaluation and use of information and communications technologies for the benefit of developing countries and marginalised groups of people. His initial interest in archives, historical documents, and oral history led him to work as a librarian in research institutions for ten years before becoming an academic focusing on information management and community informatics.