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Raving Fans: Revolutionary Approach to Customer Service

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Paperback / softback

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Raving Fans: Revolutionary Approach to Customer Service by Kenneth Blanchard
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15.63% of people buy Raving Fans: Revolutionary Approach to Customer Service and The One Minute Manager Meets the Monkey ~ Paperback / softback ~ Ken Blanchard.

Description

Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.

Author Biography

Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over thirteen million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho!, Big Bucks! and Raving Fans

Release date NZ
February 26th, 1998
Country of Publication
United Kingdom
Edition
New edition
Imprint
HarperCollins
Pages
160
Dimensions
129x198x9
ISBN-13
9780006530695
Product ID
2541203

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