Gillian Janes is an experienced nurse, educator and researcher. She is an Associate Clinical Fellow at Manchester Metropolitan University and Honorary Associate Professor, Macquarie University, Sydney. She works nationally and internationally, enabling organisations to create the right system conditions for service improvement, and developing the workforce to ensure they have the personal, technical and strategic knowledge and skills to enable them to use Improvement Science to aid patient safety and healthcare quality. Gillian’s PhD used silences research to improve services based on patient experience. She is a National Institute for Health Research (NIHR) Academy Member; NHS Q Community Founding Cohort member and Trustee of the Clinical Human Factors Group. Catherine Delves-Yates is an experienced nurse and a Lecturer at the School of Health Sciences, University of East Anglia, UK.  She started her nursing career as a student at the Nightingale School of Nursing, London and has worked clinically in adult and paediatric critical care in the UK and has taught and nursed in America, Africa and Nepal.  Her passion is to ensure all nurses have the knowledge, skills and professionalism to deliver effective compassionate care to each of their patients.  Catherine is an Honorary Lecturer at the University of Buea and the Higher Institute of Applied Medical Sciences, Cameroon and an international advisor to the Patan Academy of Health Sciences, Nepal.  Currently she is researching whether nursing students’ views of health and illness alter during their pre-registration nursing programme.