Process Improvement and Quality Management in the Retail Industry

Name: Process Improvement and Quality Management in the Retail Industry
SKU: 8170176
Price: 247.00 NZD
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Paperback / softback

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Description

The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company’s success.

Author Biography:

STEPHEN GEORGE is a writer and consultant from St. Louis Park, Minnesota. He has consulted with eleven companies that have applied for the Baldrige Award and/or State Quality Awards, five of which have won eight awards, including three Baldrige Awards. He is the author of The Baldrige Quality System, Uncommon Sense, and Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companiesn all published by Wiley. CHRIS THOMAS is a professional writer. This is her sixth?textbook for John Wiley?& Sons. ARNOLD WEIMERSKIRCH is Vice President of Corporate Quality at Honeywell, Inc. and former chairman of the panel of judges for the Malcolm Baldrige National Quality Award. He holds BS and MS engineering degrees from the University of Minnesota.

Release date NZ

August 10th, 2005

Author

Audience

Professional & Vocational

Illustrations

Photos: 1 B&W, 0 Color; Drawings: 32 B&W, 0 Color

Pages

256

Dimensions

191x242x15

ISBN-13

9780471723233

Product ID

8170176

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