Have you ever read a book that made such an impression on you that you had to tell everyone, even if they had no interest in its subject matter? This book will have that effect on you. It is a book you will want to read many times and continue to recommend to anyone who wishes to better manage conflict, either in your own lives or in the lives of others. The book provides a simple mechanism that can quickly and effectively transform conflict from a destructive to a productive process. The author proposes a concept of pivoting to change the way in which we address difficult issues. This idea of a pivot is very appealing. It suggests stopping, assessing the situation, determining the correct direction for you and transferring yourself from the old to the new. The author suggests three pivots essential to dealing with conflict. They are easy to remember, important to evolving or stressful situations. This is the real treasure in this book - the openness of the author. Mediators experience conflict in their own lives the same as anyone and often fail to deal with it as a rational human being should. The author subjects her own conflict responses to the same level of scrutiny as she would anyone else's (I would so love to meet "Bad Tammy") reinforcing the naturalness of the conflict experience.