Business & Economics Books:

Perspectives in Total Quality

Format

Hardback

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Perspectives in Total Quality
$280.99
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Description

Based on customer responses to corporate change in the quality era, Perspectives in Total Quality offers readers contemporary analysis of how firms should act. The collection consists of 14 original chapters written by leading academics and practitioners in the field. They discuss topics such as global competition, ISO 9000, leadership development, customer focus, process management, and culture change.A well-documented, scholarly approach will benefit readers who are seeking to improve their understanding of how customer response is shaping corporations. It will also help readers develop their own insights on how global competition through quality and re-organization can help them compete successfully in the next century.

Author Biography

Michael J. Stahl, PhD, is Program Director, Physician Executive MBA and Distinguished Professor of Management in the College of Business at the University of Tennessee at Knoxville. He has written 50 journal articles and authored, co--authored, or edited ten books in Strategy, Management and Total Quality.
Release date NZ
January 29th, 1999
Contributor
Edited by Michael J. Stahl
Country of Publication
United Kingdom
Imprint
Blackwell Publishers
Pages
420
Dimensions
167x238x29
ISBN-13
9780631208846
Product ID
3081512

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