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Performance Measurement in Shared Services on Hardback by Friedrich Kalden
Performance Measurement in Shared Services on Hardback by Friedrich Kalden
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Performance Measurement in Shared Services

Empirical Evidence from European Multinational Companies
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Description

Shared Service Organizations (SSOs) are of growing relevance in research and corporate practice since they combine a number of benefits for multinational corporations, such as cost reductions and an improved risk management. However, managers voice concerns about potential negative impacts on the firm’s effectiveness due to a lower service quality. A major reason for the ongoing controversy of the SSOs’ outcome is closely related to the shortcoming of measuring their performance. This study analyzes Performance Measurement System (PMS) design in SSOs and sheds light on its effectiveness. Furthermore, the findings reveal which determinants increase PMS effectiveness. This empirical analysis yields practical design recommendations for practitioners working in a shared service environment.

Author Biography:

Friedrich Kalden studied Economics at the Helmut-Schmidt University of Hamburg (Germany) and the University of Bretagne Sud (France). He worked as a research assistant for the Chair of International Accounting at the University of Münster (Germany).
Release date NZ
November 18th, 2021
Audience
  • Professional & Vocational
Edition
New edition
Illustrations
138 Illustrations, unspecified
Pages
436
ISBN-13
9783631850459
Product ID
35329212

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