Walter Glenn is a freelance consultant, writer, and editor in Huntsville, Alabama. He has been working in the computer industry for over a decade and provides solutions for small-to medium-sized businesses. Walter is a Microsoft Certified Systems Engineer and Trainer who specializes in Internet and networking technologies. Tom Syroid lives in Saskatoon, Canada, and spends his days working as a systems consultant and freelance writer. He specializes in small business networking, NT Server administration, and training users how to avoid crashing Microsoft Office. Current topics of focus include knowledge management, collaboration platforms, and exploring the nuances of IBM's AIX operating system. In those rare moments when Tom's not writing something, you'll find him chasing his 10-month old son around the house, doing crafts with his daughter, or enjoying a quiet summer evening on the back porch with his wife Leah. You can contact Tom via email or through his web site.