Offers first-ever coverage of Cisco network optimization and best practices to help administrators make the most of their existing networks Cisco's Architecture for Voice, Video, and Integrated Data (AVVID) is a scalable suite of network architecture products that allow all mediums to run on one IP converged network Coverage includes traditional voice, dial plan design and management, managing gateways, and call center optimization and management Thorough discussions of Windows and third-party tools, customer relations applications, external and internal security in AVVID, and Web-based tools

Table of Contents

Acknowledgments. Introduction. Part I: Voice Applications, Plus. Chapter 1: The IP-PBX: Cisco CallManager. Chapter 2: Unified Messaging: Unity. Chapter 3: Customer Relations Management and Collaboration: Customer Response Solution, IP Contact Center, and Collaboration Components. Part II: Security Applications. Chapter 4: Understanding Security Issues. Chapter 5: Security Solutions: Components, Design, and Building Blocks. Part III: Content Applications. Chapter 6: When to Use Content Networking Devices. Chapter 7: Designing the Cisco Content Distribution Network. Part IV: Storage Applications. Chapter 8: Storage Area Networks: What, Why, How, and Where. Chapter 9: Cisco SAN Products, Services, and Design. Chapter 10: Summary. Index.

Author Biography

KELLY MCGREW, CCDA, CCNA, CCNP, CCSI, is vice president of mcgrew.net.inc. In more than 15 years of networking industry experience, he has worked as a trainer throughout the world, representing such industry leaders as CompuServe, MCI/WorldCom, and Microsoft Corporation. Most recently, he was an instructor/consultant for Cisco Systems, Inc. He belongs to the ASTD and has been an associate member of the IEEE for over 10 years. Kelly has written articles for CiscoWorld, and recently completed Cisco Voice Over Frame Relay, ATM and IP (Cisco Press, 2001).