JANE CRANWELL-WARD is Director of the Henley Learning Partnership at Henley Management College and has expertise on high performance leadership, women as leaders, team building, stress management, mentoring and management development. PATRICIA BOSSONS is Client Director, Henley Executive Development at Henley Management College and has expertise on personality and individual differences, leadership and emotional intelligence, management development programme design, mentoring, etc. SUE GOVER is a freelance writer and consultant who has worked with Henley Management College and with leading companies.