"Meeting Excellence" is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative within Novartis Pharmaceuticals. It is based on years of research observing team meetings, examining existing meeting documents, and conducting a number of intensive individual interviews in the U.S. and Europe.This important book offers the information and tools needed to prepare, facilitate, and follow up on all your meetings. Step by step, "Meeting Excellence" shows how to: create an action-focused meeting agenda; ensure that everyone participates in discussion; deal with disruptive and inattentive people; develop a climate of trust among meeting participants; create and deliver effective meeting presentations; stay on track to achieve your meeting goals; achieve clear communication during a multicultural meeting; liven up a dreary and unproductive meeting; close your meeting on an upbeat and positive note; get action on team action items; improve meeting communications with line management; evaluate your meeting quickly and effectively; and, choose among various web-based meeting tools.
Table of Contents
Preface. PART 1: PREPARING FOR THE MEETING. 1. Is This Meeting Necessary? 2. Preparing for Your Next Meeting. 3. How to Prepare an Action Agenda. 4. Defining Team Meeting Roles. 5. How to Integrate a New Member. 6. When a Member Leaves the Team. 7. Establishing Your Team's Ground Rules. 8. Components of a New Team Kick-Off Meeting. 9. Planning an Off-Site Meeting That's On Target. 10. Your Opening Act: Setting the Tone for an Excellent Meeting. 11. E-Mail Excellence. PART 2: FACILITATING THE MEETING. 12. Meeting Time Management: When to Meet, How Long to Meet, and When to Take a Break. 13. Staying on Track. 14. How to Get Effective Participation. 15. Building a Foundation of Trust. 16. Communicating in a Videoconference. 17. Teleconference Tips. 18. Achieving Clear Communication in a Multicultural Meeting. 19. How to Make a Decision. 20. Presenting at a Team Meeting. 21. Resolving Conflicts in a Team Meeting. 22. Responding to Nonverbal Communication. 23. Managing Meeting Monsters: Dealing with Difficult Behavior in Team Meetings. 24. Serious Fun at Team Meetings? You're Kidding! 25. Eating Well = Meeting Well. PART 3: CLOSING AND FOLLOWING UP ON THE MEETING. 26. Ending Meetings On Time and On Target. 27. Meeting Evaluation: A Two-Minute Drill. 28. Meeting Evaluation: A Five-Minute Activity. 29. Meeting Evaluation: A Ten-Minute Assessment. 30. Meeting Notes: Capturing the Essence of Your Meeting. 31. Getting Action on Action Items. 32. After-Meeting Actions. 33. Managing External Communications. PART 4: RESOURCES. A. Web-Based Meeting Tools. B. The Seven Sins of Deadly Meetings. C. Are You a Meeting Marvel? A Self-Test for Meeting Participants. D. What Would You Do? Problem Situations for Meeting Facilitators. E. Meeting Excellence: Your Final Exam. F. Annotated Bibliography of Meeting Resources. About the Authors. Index.
Glenn Parker works with organizations to create and sustain high-performing teams, effective team players, and team-based systems. He is the author of fifteen books, including the best-selling Cross-Functional Teams and Team Players and Teamwork. Robert Hoffman is executive director of organizational development for Novaratis Oncology.