Mediation is now widely recognised as a highly effective way to reduce conflict, resolve disputes and build a productive workplace. Mediation for Managers focuses on getting mediation skills and the mediation process out of the classroom and away from the lawyers - and directly into the hands of managers where it is needed most.
Here for the first time is an accessible and practical toolkit of exercises, case studies and real-world examples to enable you to become an effective mediator at work. Crawley and Graham show how mediation can offer a fresh and positive way of looking at a wide range of interpersonal disputes - including employment, customer complaints, grievances, bullying, harassment and discrimination.
John Crawley, author of Constructive Conflict Management (Nicholas Brealey Publishing) and Katherine Graham are directors of Conflict Management Plus, the leading consultancy and training organization in this fast growing field.