Business & Economics Books:

Measures of Success

React Less, Lead Better, Improve More
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$86.00
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Description

Measures of Success by Mark Graban is a practical guide for business leaders on how to manage metrics and achieve real and lasting success. Graban explains how organizations depend on metrics, but too often, people react to noise rather than responding to signals. The book outlines methods to chart and manage metrics systematically, sustainably, and meaningfully, with case studies from healthcare, software companies, and other industries. This book teaches readers to identify signals in metrics and respond appropriately, to waste less time chasing their tails and more time responding to signals that really matter. Measures of Success is a must-read for leaders who want to motivate their teams, improve their processes, and drive better results. Are you tired of constantly reacting to every little change in your organization's metrics? Are you overwhelmed by the sheer amount of data you have to sift through, wondering which metrics are meaningful and which are just noise? If so, "Measures of Success: React Less, Lead Better, Improve More" is the book for you. Written by Mark Graban, a renowned expert in the field of process improvement, this book offers a practical guide to managing your organization's metrics more effectively and sustainably. With vivid stories and clear examples drawn from various industries, including healthcare and software, Graban shows you how to identify meaningful signals in your metrics and respond to them systematically. "Measures of Success" is not about gaming the system or fudging the numbers. It's about delivering real value, understood by everyone, and proven with data. With this book, you'll learn how to chart and manage your metrics in any organization or setting, so you can know what's working, what's not, and what to change. And why. But this book is not just for executives and leaders. It's for anyone who wants to improve their organization's performance, whether you're a frontline worker, a manager, or an analyst. "Measures of Success" teaches you how to convert data, metrics, and charts into knowledge and wisdom, so you can make decisions based on facts instead of opinions, hunches, or feelings. Key takeaways: Don't manage the metric. Do manage the work. Metrics are the result of your work. Improving work improves results. Two data points are not a trend. Three? Four? Not usually. A dozen or more? You betcha. Data only has meaning when compared over time. Context tells the story. A chart tells a better story than a list of numbers. Every. Time. More than what happened, be able to predict what's likely to happen. Fluctuations occur for every metric. Process behavior charts show what to respond to, and what to ignore. Save your breath and time explaining the noise of a metric, since there's no 'root cause'. Measure often. Weekly over monthly. Daily, even better. Respond thoughtfully, versus react mindlessly. So if you're ready to jump off the metrics rollercoaster and start responding to signals instead of reacting to noise, "Measures of Success" is the book you need. You'll learn a better way to manage your measures, and you'll be able to answer three critical questions for your business: Are we achieving our target? And, how often? Occasionally? Consistently? Are we improving? And, can we predict our future performance? How do we improve? And, when do we react? When do we ignore? When do we improve? With the help of "Measures of Success," you can stop reacting to noise and start responding to signals. You can improve your organization's performance in significant and sustainable ways, and you can prove that you're doing it. So why wait? Get your copy of "Measures of Success: React Less, Lead Better, Improve More" today!&

Author Biography:

Dr. Donald J. Wheeler has been teaching people how to use their data more effectively for over 40 years. He was a student and colleague of Dr. Deming for 21 years and is a recipient of the Deming Medal. He is a Fellow of the American Statistical Association and also a Fellow of the American Society for Quality. He has conducted over 1000 seminars in seventeen countries on five continents. He is author or co-author of 25 books and over 200 articles. He has been a columnist for both Quality Digest and Quality magazines. Through these seminars, books, and articles he has had a profound impact on companies and organizations around the world.Mark Graban is an internationally recognized consultant, author, speaker, blogger, and entrepreneur. He specializes in Lean management, continuous improvement, statistical methods, and people-centered leadership to cultivate psychological safety and employee engagement, working with leaders at all levels in various industries.He has authored several books, including "Measures of Success," "Lean Hospitals," "Healthcare Kaizen," and "Practicing Lean." His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation" (June 2023). He hosts and produces podcasts, including "Lean Blog Interviews" and "My Favorite Mistake. Mark is also a "LinkedIn Top Voice."Working independently since 2010, Mark often partners with other consulting groups on larger engagements. Mark is also a Senior Advisor to the technology and software company KaiNexus.Mark earned a Bachelor of Science in Industrial Engineering (BSIE) from Northwestern University. He also earned a Master of Science in Mechanical Engineering (MSME) and a Master of Business Administration (MBA) as a Fellow in the MIT Sloan Leaders for Global Operations Program at the Massachusetts Institute of Technology. Dr. Wheeler graduated from the University of Texas with a Bachelor's Degree in Physics and Mathematics, and he holds M.S. and Ph.D. Degrees in Statistics from Southern Methodist University. From 1970 to 1982 he taught in the Statistics Department at the University of Tennessee where he was an Associate Professor. In 1982 he formed Statistical Process Controls, Inc. and has worked as a consulting statistician ever since.
Release date NZ
March 11th, 2019
Author
Audience
  • General (US: Trade)
Contributor
  • Foreword by Donald J Wheeler
Illustrations
130 illustrations
Pages
266
Dimensions
152x229x18
ISBN-13
9781733519410
Product ID
30266169

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