"Marketing Research, 3/e" takes an application-oriented approach, providing students with the tools and skills necessary to solve business problems and exploit business opportunities. This book is unique from any other in the market in three significant ways. First, it provides a greater balance between primary and secondary information and the techniques and methods that underpin these two important types of data. Second, it offers in-depth coverage of the critical research tools and skills that will be required of today and tomorrow's marketing researchers and business decision-makers. Third, with its in-depth coverage of secondary research, the practice of customer-based management is highlighted as this book helps students see what real companies are doing for their marketing research. This book provides students a realistic and current view of the practice and importance of marketing research in the business world.

Table of Contents

Part 1: The Role and Value of Marketing Research Information 1Marketing Research for Managerial Decision Making 2The Marketing Research Process 3Information Management for Marketing Decisions: Secondary Data Sources Part 2: Technology in the Research Process 4Customer Relationship Management and the Marketing Research Process 5Marketing Decision Support Systems Part 3: Designing the Marketing Research Project 6Exploratory Designs: In-Depth Interviews and Focus Groups 7Descriptive Research Designs: Survey Methods and Errors 8Observation Techniques, Experiments, and Test Markets Part 4: Gathering and Collecting Accurate Data 9Sampling: Theory and Design 10Sampling: Methods and Planning 11Overview of Measurement: Construct Development and Scale Measurement 12Attitude Scale Measurements Used in Marketing Research 13Questionnaire Design and Issues Part 5: Data Preparation, Analysis, and Reporting the Results 14Coding, Editing, and Preparing Data for Analysis 15Data Analysis: Testing for Significant Differences 16Data Analysis: Testing for Association 17Data Analysis: Multivariate Techniques for the Research Process 18Preparing the Marketing Research Report and Presentation