Aryanne Oade has worked as a Chartered Psychologist since 1991 and is the owner of an established and successful coaching and development business. Aryanne regularly coaches senior-level clients on the complex interpersonal issues surrounding leadership and influence. Since 1994 she has designed and delivered over 130 bespoke executive coaching programmes and over 100 tailored professional skills workshops for leaders, managers and employees of client organisations across the UK, Europe and North America. Some of these projects have involved working with clients on the reality of handling bullying behaviour at work. Aryanne has coached people who were being bullied, those employing bullying behaviour, and team colleagues of people being bullied and the managers of bullies. She has appeared on C4 speaking about customer complaints handling; has given an address on 'Creativity in Business' at the British Association for the Advancement of Science and has appeared on Radio 4 speaking on the same topic. Aryanne has spoken at the Leeds and York Institute of Directors on 'Politics, Power and Profit'; and once at the British Psychological Society's Annual Conference on 'Stress Levels Among South Yorkshire Probation Officers.' She is a member of the British Psychological Society's Special Group in Coaching Psychology and holds general membership at the BPS's Division of Occupational Psychology and she is also a Member of the Association for Coaching. She is the author of 'Managing Politics at Work: The Essential Toolkit for Identifying and Handling Political Behaviour in the Workplace', which is also available through Palgrave Macmillan (2009). Aryanne lives on a farm in Yorkshire from where she runs her business.