This text shows how managers can make improvements in the workplace by focusing on four key elements: objectives, coaching, feedback, and recognition. First it will help the manager set clear objectives for themselves and their team. Next it provides a seven-step coaching plan. The managers will learn powerful techniques for giving feedback to reinforce success. Finally the reader will master the art of recognizing and rewarding performance, perhaps the most powerful weapon in the motivational army.
Table of Contents
Part One Setting goals: focusing on the future; achieving realistic goals. Part Two Giving and receiving feedback: why feedback is important; managing regular feedback; managing a formal review; follow up. Part Three Managing coaching assignments: what is coaching?; a framework for coaching. Part Four recognizing success: recognizing individual performance; recognizing team performance.