Designed as a true teaching text complete with pedagogical features to support learning, this book will provide a rigorous yet accessible approach to the new area of knowledge management. Based on empirical research rather than anecdotal evidence the text is written specifically for a student audience rather than an academic one.

Table of Contents

Introduction - Knowledge Intensive Organisations - The Practice of Knowledge Work: Teamworking and Trust - Human Resource Management and Knowledge Work - Knowledge Work and Information and Communication Technologies - Community Approaches to Managing Knowledge Work - Managing Knowledge for Innovation - Barriers and Facilitators to Knowledge Capture and Knowledge Transfer

Author Biography

SUE NEWELL is a Professor in the School of Management at Royal Holloway University. - MAXINE ROBERTSON is Senior Research Fellow at IKON, Warwick Business School, University of Warwick. - HARRY SCARBROUGH is Research Director and Professor of Organizational Analysis at the University of Leicester Management Centre. - JACKY SWAN is Reader in Organizational Behaviour at Warwick Business School, University of Warwick.