ABOUT THE AUTHORS Nils-Göran Olve is Adjunct Professor at Linköping University. He works extensively in management training and has co-authored two previous Wiley books: Performance Drivers - A Practical Guide to Using the Balanced Scorecard (1999) and Virtual Organizations and Beyond (1997). The former has been published in ten languages and has sold over 70,000 copies. As a senior partner in The Concours Group in Stockholm, his work concentrates on management control issues, in particular the Balanced Scorecard and management of IT. Carl-Johan Petri holds a PhD from Linköping University and is now a partner in The Concours Group in Stockholm. As a management consultant he has more than seven years’ experience of working with strategy and management control projects, especially implementing strategies using balanced scorecards. Dr Petri is also a frequently invited speaker at conferences and seminars on the issues of strategy, management control and knowledge management. Dr Petri lives in Paris, France. Jan Roy is a senior partner in The Concours Group and head of its European consulting, based in Stockholm. He previously worked as CEO of several Swedish companies, especially in the retail industry. As a consultant, he mainly deals with strategic change processes. He also co-authored Performance Drivers -A Practical Guide to Using the Balanced Scorecard (Wiley, 1999). Sofie Roy is a PhD Student in the School of Business at Stockholm University. The main focus of her thesis is on knowledge and how the balanced scorecard has been used to manage knowledge and drive change. For her PhD she has conducted an in-depth study of Skandia’s work with their equivalent to the balanced scorecard, the Skandia Navigator.