Making Customer Satisfaction Happen

By:

R. M. McNealy

Format:

Paperback / softback

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Description

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

Release date NZ

February 29th, 1996

Author

R. M. McNealy

Audience

Professional & Vocational

Edition

1994 ed.

Illustrations

XII, 192 p.

Pages

192

Dimensions

156x234x11

ISBN-13

9780412786303

Product ID

6290065

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Making Customer Satisfaction Happen

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