Leading Total Quality: Management's Role in Aligning Leadership & Total Quality Practice

Management's Role in Aligning Leadership & Total Quality Practice

By:

Orlando E Blake PhD

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Paperback / softback

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Description

How do some organizations consistently achieve high quality products and services? In concise and straightforward language, Dr. Blake explains how the best organizations combine total quality and great leadership practices to create and sustain total customer satisfaction.

Release date NZ

June 29th, 2003

Author

Orlando E Blake PhD

Audience

General (US: Trade)

Pages

108

Dimensions

140x216x6

ISBN-13

9781591133599

Product ID

11946443

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Leading Total Quality: Management's Role in Aligning Leadership & Total Quality Practice

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