JACQUELINE MOORE is a senior journalist on the Financial Times where she has worked for 15 years on the News and Features desks as well as the World Stock Markets page. She was launch production editor of the Business Travel Page, launch writer and editor of the FT View column and launch editor and writer of the back page e-business column. In addition she co-designed and co-taught the first Workshop & Facilitation Skills course on the MBA programme at Cranfield School of Management and is a former Director of the Journalism Training Centre. - STEVEN SONSINO is an award-winning tutor and writer specialising in strategic leadership and leading change. He is Fellow of the Centre for Management Development at London Business School and is Director of one of the School's flagship executive education programmes. He consults principally to global organizations in the telecommunications, pharmaceuticals and financial services industries.